EMPLOYEES SATISFACTION – INNOVATIVE APPROACH - Production Enginnering Archives

The problem of assessing employee satisfaction is presented in this chapter. It contains suggestions of other, often innovative interpretations of factors. Evaluations of two main areas are also explored: the area of expectation and area of perception. These relation-ships are: correlation and significance of differentiation averages in pairs homonymous factors. This paper presents an innovative way of presenting the difference of average evaluations between areas - on the scale of assessments. Practical use of the three variants of the inter-pretation of satisfaction obtained significant difference in the number of factors that meet the conditions of satisfaction. A palette of graph-ical forms of results are presented to support findings.

Servqual

BOST

innovation

satisfaction index