THE USE OF MANAGERIAL GRID TO ANALYSE THE RELATIONSHIP BETWEEN ASSESSMENT OF HUMAN AND PRODUCTION OR SERVICE ISSUES IN VARIOUS COMPANIES - Production Enginnering Archives

In the article the results of BOST method usage was presented to analyse the importance of human and production/

services issues in three different companies - a steelworks, a plastic-processing and a retail chain company. The importance

of human and production/service issues was analysed by using the concept of the managerial grid. The relation between

workers answers with the use of managerial grid after division answers was analysed into four and three areas. The

frequency of occurrence of ratings to determine a degree of perception of importance of human and production/service issues

in these companies was analysed.

9th Toyota management principle

BOST research

managerial gird

human and production/service issues